TERMS & CONDITIONS

Please read this information carefully as payment of your deposit will constitute your agreement to all terms and conditions set out below

The Company

"The Company" or 'We' in the context of these terms and conditions means Gainbeach Pty Ltd (ABN 010 502 351) trading as ToursOfTuscany.com

Website Validity and Pricing

Tours listed on the website are valid for the dates shown. All prices are quoted in Australian dollars and current at the time of publication (20th April 2015). Prices may change due to alterations in exchange rates, airfares, fuel surcharges, taxes, or other price rises beyond control of 'The Company'. The current price will be advised on our invoice. We reserve the right to adjust prices at any time up until full payment has been received by us. Our prices are inclusive of research, communication, documentation and marketing costs. No representation is made that identical, or similar product may, or may not, be obtained at a lower price. Receipt of your payment signifies the acceptance of the costs of services provided on your invoice, E&OE* accepted. Prices shown in the brochure are only available when booked and paid for in advance in Australia. Where services are extended overseas, locally published prices may be applied.

Tour Operation and Booking Information 

The tour will operate subject to the participation of a minimum numbers of passengers. Passengers will be notified at least 60 days prior to the scheduled departure date should a decision be made to cancel the tour on this basis. Should the tour be cancelled, the full cost of the package arrangements which have been paid to us will be refunded. Please note that we are not responsible to refund any other items such as airfares, travel insurance, or additional travel arrangements regardless of where they were purchased, or for whatever purpose. Refunds if applicable on these items will be subject to the relevant rules and cancellation charges of the principals concerned in all cases. It is therefore suggested that passengers refrain from purchasing airfares or any other components which have stringent cancellation clauses until such time as the tour is guaranteed to operate, normally at 60 days prior to arrival date.

Accommodation Standards

Accommodations are generally selected for location, facilities and value. Classifications are based on assessments provided by tourist authorities in the countries concerned and reflect the type of facilities offered, rather than denoting a style of hotel. Photographs are intended to give a general impression only.

Arrival and Departure Times

All tours are based on a Saturday to Saturday stay 

Check IN: 4.00 pm
Check OUT: 10.00 am

Accommodation Facilities 

The mention of facilities such as parking, gyms, saunas etc does not imply that the use of these is free. Where charges apply, they will be payable locally (unless otherwise specified). Tea and coffee making facilities in rooms are the exception rather than the rule. Swimming pools, heating and air-conditioning are not necessarily available all year round.

Bedding and Configuration 

Prices are generally based on standard twin share accommodation. Requests for specific bedding types must be made at the time of booking, but are not guaranteed. Double rooms may have either twin or double beds. It is common practice to link two single beds together to use as a double bed. Single rooms are often smaller than other rooms and may contain a single bed. Triple rooms usually consist of a twin or double bedded room with an additional sofa bed, folding bed or roll away for the third person - the room may be cramped as a result.

Special Requirements 

No special provision is made for travelers with physical or mental disabilities. Some accommodation and sightseeing may involve walking or climbing stairs. Special requests, such as wheelchair suitable accommodation and touring, ground floor rooms or limited step access, must be made to us in writing by your travel agent, and confirmed by us in writing; otherwise any such requests cannot be guaranteed.

Passenger Participation 

We, or our agents, reserve the right to refuse a reservation, or to exclude a passenger from a service whose socially unacceptable behaviour or medical condition is likely to affect the smooth operation of a service, or adversely affect the safety or enjoyment of other passengers. Any decision to refuse carriage, or exclude any person on these grounds will be made without recourse, refund or compensation.

Variations and Cancellations 

Product descriptions were correct at the time of publication. We, or our agents, reserve the right to cancel or modify services due to events beyond our control including insufficient participants or adverse weather conditions. Where arrangements are cancelled, full refunds will be provided by us.

Payment Terms 

 

Standard Deposit 

A deposit of $500.00 per person, upon making the booking, is required to secure your reservation, irrespective of the status of the booking. Failure to pay the deposit on time may result in your booking being cancelled.

Final Payment 

Final payment is due 70 days prior to the first day of the tour. Exceptions to this are bookings made less than 70 days where full payment is required immediately on confirmation. We reserve the right to cancel the booking and apply the appropriate cancellation charges where you fail to meet payment conditions.

Airfares 

NO airfares are included in this tour

 

Insurance 

You are required to purchase your own travel insurance to cover cancellation coverage, airline tickets, trip delay, lost luggage or any potential medical expenses.

Please note that guests on ToursOfTuscany.com tours must have comprehensive travel insurance. Evidence of insurance is required including policy number, insurers name and emergency contact number prior to finalising your booking. Purchase travel insurance from your travel agent at the time of booking to cover yourself against loss of monies paid in the event of cancellation due to illness or other unforeseen circumstances; as well as for medical expenses, loss of luggage and other expenses incurred while travelling.

Invoice and Omissions (E&OE*)

We reserve the right to correct any errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full. All confirmed bookings are issued with an invoice detailing the services booked. If any service is still on request this will be indicated on the invoice.

Documentation 

Travel documentation will normally be issued two weeks prior to departure. Documentation will not be issued until we are in receipt of full payment. Issuance of documentation does not absolve responsibility for any outstanding payments due.

Cancellations 

All cancellations must be made in writing through Gainbeach Pty Ltd in Australia. No responsibility is taken for cancellations of hotel bookings or other services made directly by the client or the client's travel agent with the service provider, regardless of whether written proof is given.

Partial Cancellation

Cancellation of confirmed services forming part of an existing booking will incur cancellation fees as listed.

Cancellation Fees 

Our standard schedule of cancellation fees is as follows. The departure date refers to the departure date of the first service in the booking:

70 days + prior to departure: forfeiture of deposit.

At 70 days or less prior to departure 100% of total cost.

If you fail to check-in at your designated hotel as confirmed, 100% No Show Fee will be charged.

Supplier Cancellation Fees 


These fees may be in addition to the charges outlined above. On some occasions, hotels, and other service providers offer instant purchase rates which may involve cancellation or amendment fees of up to 100% if changes occur after booking, regardless of the date of travel. Supplier charges are based on the commencement date and cost of each confirmed arrangement.

Refunds

No refund will be given for any service which is not used by you due to late arrival, early departure, or by choice. This includes the failure of any transportation to operate as scheduled. We do not authorise any supplier to promise refunds on our behalf. No refund will apply if the cost of your holiday is reduced after deposit or payment is made.

Consumer Claims

We endeavor to ensure that all your arrangements proceed smoothly. However, should a problem occur during your travels it is essential and most practical to try to resolve it locally with the service provider. If you are unable to resolve the matter, it should be referred to our local representative immediately. If this is not possible we should be informed immediately. If you are unhappy with your hotel room please inform the duty manager so the situation may be rectified on the spot. If you fail to take these steps any claim to compensation may be reduced or denied. If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation, via your travel agent, within 30 days of the date of the service. No claim made after this period will be considered.

Tipping

Our prices do not include tips. Tipping tour drivers and guides is customary. In retrospect you will find that tips constitute a small proportion of your overall touring budget.

Website Content

Every effort has been made to ensure that the website is accurate at the time of publication. We shall not be liable for any injury, damage or loss caused by any unintended inaccuracy. If for reasons beyond The Company's control, and if The Company determines in the interest of safety and security or for operational reasons to change your package arrangements, modify or cancel scheduled services and/or accommodation, either in whole or in part we reserve the right to do so, and will endeavor to provide alternative arrangements of the same standard as that originally booked where necessary.

Costs not Included in Prices Shown

Airfares unless otherwise stated, visa and passport costs, travel insurance, vaccination and medical expenses, excess baggage, airport departure taxes, local government taxes, laundry, postage, phone calls, fax/email charges, beverages not mentioned in itinerary, items of a personal nature, tips and meals not mentioned on itinerary.

Company Responsibility

Gainbeach Pty Ltd is not itself a carrier or hotelier; nor do we own hotels, coaches or cruise vessels. The services that we supply consist of arranging and coordinating accommodation, tours, cruises and transfers, making bookings and issuing vouchers to be redeemed by suppliers. We exercise every care in the selection of tour operators, coach operators, hotels and other suppliers of the various travel services used in these services. It is important to note, therefore, that all bookings with ToursofTuscany.com are subject to the terms and conditions and limitations of liability imposed by coach operators, hoteliers, and other service providers including but not limited to shipping, rail, car hire and restaurant operators, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.

We always do our best to ensure that your holiday arrangements are satisfactory, and we accept liability for, but only to the extent of, any loss or damage sustained by you as the result of our negligence, or that of our employees or agents. However The Company does not accept any liability of whatever nature for the acts, omissions or default whether negligent or otherwise, of those coach operators, shipping, hoteliers or other persons providing services in connection with your services pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which The Company has no direct and exclusive control.

The Company does not accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which is beyond its control, or which are not preventable by reasonable diligence on the part of The Company, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to, or failure of machinery or equipment, or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to the demands of a labour group).

Privacy

We respect your privacy and will not pass on your details to third parties except as required by law, or in the interests of securing reservations on your behalf. We are unable to accept responsibility for the confidentiality of information after it leaves our direct control.

Client's Responsibility

You should familiarise yourself with any health, passport or visa requirements that may be applicable in the areas that you intend visiting. You shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited. We will not accept liability for any loss or expense due to your failure to comply. You will be liable for any additional costs incurred (whether by the client or by ToursOfTuscany.com on the client's behalf), as a result of failure to comply with such requirements. It is your duty to inform your Agent of any circumstances of which we should be aware, such as medical conditions and other facts which could impact on the smooth running of your travel arrangements. The making of a booking constitutes your acceptance of all booking terms and conditions as described herein and forms the basis of your contract with ToursofTuscany.com

Travel Agent's Responsibility

Travel agents are responsible to advise us of any special requirements you may have and to communicate to you any changes or alterations advised to them by us. It is the responsibility of the travel agent to ensure all invoice details are correct and that you are made aware of, and acknowledge all booking conditions. No representation made by your travel agent to you concerning the quality, location, or any other matter in relation to the services and facilities provided by us shall bind The Company unless your travel agent has been expressly or implicitly authorized by us to make such a representation.

Limit of Liability:

No responsibility is accepted for any loss, expense, accident, injury, or damage to any person or property due to the actions or omissions of any person, or any cause, including but not limited to acts of God, acts of terrorism, war, strikes, defects in machinery, breakdown of equipment, weather, quarantine, negligence, loss of baggage, or other causes beyond our control, such losses being the responsibility of the guest.

Tour Changes 

All information on this website is, to the best of our knowledge, correct. However, we reserve the right to make changes in accommodations, visits, and itineraries at any time should it become necessary or desirable. Delays or itinerary changes caused by strikes, bad weather, traffic, or other unforeseen circumstances are beyond our control and we are not obliged to pay guests compensation.

Animals 

Tours are not suitable for pets.

 

 Privacy

The Privacy Policy of Gain Beach Pty Ltd trading as www.ToursOfTuscany.com
The Company (Hereafter known as 'The Company')is bound by the relevant privacy legislation in the country in which we offer our products. Our aim is to provide the highest service to our Policy holders, and to that end, we have developed the following procedures for the fair, open and transparent handling, collection and assessment of personal information.

Our Privacy Policy applies to all information collected about individuals, regardless of how or from where the information is collected. It may be collected in relation to a personal or a business policy, but does not protect information obtained regarding the business or its related entities that is publicly available.

Why we collect personal information

Personal information is collected by us in order to appropriately address your insurance needs. Only information that is reasonably necessary for the completion of The Company's business or related activities will be collected. This includes information necessary to accept the risk, to assess a claim, to determine competitive and appropriate premiums, etc.

We may also sometimes collect personal information for the development of better products and services, and for conducting marketing and customer service research. We may sometimes share this information with our related companies, some of which are located in the UK, Europe and the United States of America in order to serve you better, We however will not do so without your prior consent. All sensitive information will not be included in this type of business activity.

Firstly, we usually collect identifying information such as name, address, contact telephone numbers and email addresses. If you are applying for a product we may offer, we may also need to collect specific information that will enable us to supply that product to you. We will collect and store this information in a secure manner that allows us to assist you in the future.

Some products or services may require us to collect 'sensitive information', which may include (but is not limited to) your membership of associations, health data, criminal records. We will only collect this type of information with your consent and in accordance with the Privacy Act.
If you do not agree to provide us with the information we request, we may not be able to offer you the product or service you seek.

How we collect personal information

Where possible we will collect information about you, from you directly or your chosen broker. If we obtain this information from other sources, we will take reasonable steps to advise you of this disclosure. All personal information will be collected only by lawful and fair means.

When you give The Company personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their personal information to us, the types of third parties we may provide it to, the relevant purposes we and the third parties we disclose it to will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained their consent on these matters. If you have not done or will not do either of these things you must tell us before you provide the relevant information as we may not be able to use or consider it.

Disclosing Personal Information

All personal information we collect will only be disclosed to third parties where the disclosure is reasonably necessary to carry out The Company's business functions or activities and with your consent, unless you have authorised otherwise (or if required by law).
Except where you have consented to it, we will limit the use and disclosure of any personal information provided to us by third parties about you, to the specific purpose for which the information was supplied.

Some examples of entities we may disclose personal information about you to include (but are not limited to) The Company's brokers, reinsurers, The Company's underwriters, underwriting agents, The Company's Regulatory Division, loss adjusters, assessors, investigators, lawyers, insurance reference bureaus, etc.

Security of your Personal Information

We will take reasonable steps to protect your personal information from interference, misuse, loss, unauthorised access, modification or disclosure. Information that is no longer needed or required to be held by law, will be securely destroyed or de-identified and archived.

Cross Border Disclosure of Personal Information

We may need to transfer your personal information overseas in order to properly carry out our business function or activity for the purpose of which you provided this information, but we will do so in accordance with the Privacy Act 1988.

Accuracy of and Access to your Personal Information

We will take reasonable steps to ensure that the personal information you provide to us is accurate, complete and up to date, whenever it is used, collected or disclosed.

You are entitled to access your information if you wish and request correction if required. Requests for change of information can be made in writing to your claims handler if it is personal information on a claim or through your broker for all underwriting related changes. All other access and correction requests can be made through our Privacy Officer – info@ToursOfTuscany.com
We will make these corrections within 30 days of your request.

Where you have provided consent to release your personal information to service providers, we will ensure that any personal information requiring correction is advised to them.

Where we refuse a correction request, we will advise you of our reasons in writing and provide you with instructions on our Complaints Procedures.
You may also opt out of receiving any marketing materials that may be sent by us by unsubscribing at any time.

Complaints regarding the handling of your Personal Information

If you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter. This may be done either verbally or in writing to the Compliance Director at the following address:

We can be contacted at:
Compliance Director
Gain Beach Pty trading as www.ToursOfTuscany.cm
PO Box 1198
Stafford 4053
Brisbane Queensland
Australia
Email info@ToursOfTuscany.com

We will investigate the matters raised by you and respond in writing within 15 working days.
For quality control and training purposes, we may monitor or record your communications with us.
The data protection notice may change and therefore you should review it regularly.

Web Privacy Policy

Consistent with the Privacy Act 1988 and its amendments. The Company endorses fair information handling practices.
Any information provided, including identification of individuals, will be used only for the purpose for which it has been collected.
Email addresses provided via this site will only be used to respond to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without users' knowledge and consent and as intended, unless required by law.
The Company is committed to continually improving this policy. This statement is subject to cyclic review.

Intent

This statement discloses our information gathering and dissemination practices for this site.
If you are submitting personal details, credit card numbers, or other information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit.

Information logged

When you visit this site, our server logs the following information which is provided by your browser for statistical purposes only:
• the type of browser and operating system you are using;
• your top level domain name (for example .com, .gov, .au, .uk etc);
• the address of the referring site (for example, the previous site that you visited);
• your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).

In addition, our server logs the following information:
• The date and time of your visit; and
• The address of the pages accessed and the documents downloaded.
All of this information we use only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

Electronic mail addresses

The Company will only record your e-mail address if you send us a message.
It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. The Company will not disclose it without your consent.

Subscriptions

Some pages of this internet site provide the facility for users to subscribe to email mailing lists. To subscribe to these services users must provide a valid email address. These email addresses will only be used for the purpose for which you have provided it and you will not be added to any other mailing lists unless you specifically request that this be done.

Email mailing list addresses are stored on a separate server and can only be accessed by authorised The Company staff.
Your email address will not be disclosed without your consent.

Cookies and how they are used by us

A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you.
Our server generates multiple cookies, which is used to keep track of the pages you have accessed while using our server. The cookies allow you to page back and forwards through the web site and return to pages you have already visited. These cookies exist only for the time you are accessing our server.

The Company website uses cookies to store selections that the user has made.

Cookies are not used for any other purpose at this site. We do not use cookies to collect personal information.
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including from where the visitors have come to our website from, the number of visitors to our website and the pages they visited.

This cookie is used to record which region the user has selected to visit on our website. It lasts for 24 hours from the time the user has accepted the use of cookies on our website.

Consent cookie

This cookie records the user’s acceptance of cookies on our website. It lasts for a year from the date the user has accepted the use of cookies on our website.

Website webpages traffic cookie

This cookie is used to track users as they move through the website. It collects information in an anonymous form. This cookie expires when you close your browser.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Searches

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms to ascertain what people are looking for at our site, and to improve the services that we provide.

Links to other sites

This site contains links to other sites. The Company is not responsible for the privacy practices or the content of such web sites.
Our policy discloses the privacy practices for the The Company web site, however The Company does provide links to other web sites. When you leave the The Company Web site (http://www.ToursOfTuscany.com ) you will be going to sites that are beyond our control. These other sites may send their own cookies to users, collect data, or solicit personal information.

The privacy policies and procedures described here for The Company do not apply to any external links. The Company encourages you to read the privacy policies of any site you link to from ours, especially if you share any personal information.
If you have questions about The Company's privacy policy or other questions about our site use the contact information below.

Contact details

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact:

Gainbeach Pty Ltd
PO Box 1198
Stafford 4053
Brisbane Queensland
Australia

The Company is bound by the relevant privacy legislation in the country in which we offer our products. Our aim is to provide the highest service to our Policy holders, and to that end, we have developed the following procedures for the fair, open and transparent handling, collection and assessment of personal information.

Our Privacy Policy applies to all information collected about individuals, regardless of how or from where the information is collected. It may be collected in relation to a personal or a business policy, but does not protect information obtained regarding the business or its related entities that is publicly available.

Why we collect personal information

Personal information is collected by us in order to appropriately address your insurance needs. Only information that is reasonably necessary for the completion of The Company's business or related activities will be collected. This includes information necessary to accept the risk, to assess a claim, to determine competitive and appropriate premiums, etc.

We may also sometimes collect personal information for the development of better products and services, and for conducting marketing and customer service research. We may sometimes share this information with our related companies, some of which are located in the UK, Europe and the United States of America in order to serve you better, We however will not do so without your prior consent. All sensitive information will not be included in this type of business activity.

Firstly, we usually collect identifying information such as name, address, contact telephone numbers and email addresses. If you are applying for a product we may offer, we may also need to collect specific information that will enable us to supply that product to you. We will collect and store this information in a secure manner that allows us to assist you in the future.

Some products or services may require us to collect 'sensitive information', which may include (but is not limited to) your membership of associations, health data, criminal records. We will only collect this type of information with your consent and in accordance with the Privacy Act.
If you do not agree to provide us with the information we request, we may not be able to offer you the product or service you seek.

How we collect personal information

Where possible we will collect information about you, from you directly or your chosen broker. If we obtain this information from other sources, we will take reasonable steps to advise you of this disclosure. All personal information will be collected only by lawful and fair means.
When you give The Company personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their personal information to us, the types of third parties we may provide it to, the relevant purposes we and the third parties we disclose it to will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained their consent on these matters. If you have not done or will not do either of these things you must tell us before you provide the relevant information as we may not be able to use or consider it.

Disclosing Personal Information

All personal information we collect will only be disclosed to third parties where the disclosure is reasonably necessary to carry out The Company's business functions or activities and with your consent, unless you have authorised otherwise (or if required by law).
Except where you have consented to it, we will limit the use and disclosure of any personal information provided to us by third parties about you, to the specific purpose for which the information was supplied.
Some examples of entities we may disclose personal information about you to include (but are not limited to) The Company's brokers, re-insurers, The Company's underwriters, underwriting agents, The Company's Regulatory Division, loss adjusters, assessors, investigators, lawyers, insurance reference bureaus, etc.

Security of your Personal Information

We will take reasonable steps to protect your personal information from interference, misuse, loss, unauthorised access, modification or disclosure.
Information that is no longer needed or required to be held by law, will be securely destroyed or de-identified and archived.

Cross Border Disclosure of Personal Information

We may need to transfer your personal information overseas in order to properly carry out our business function or activity for the purpose of which you provided this information, but we will do so in accordance with the Privacy Act 1988.

Accuracy of and Access to your Personal Information

We will take reasonable steps to ensure that the personal information you provide to us is accurate, complete and up to date, whenever it is used, collected or disclosed.

You are entitled to access your information if you wish and request correction if required. Requests for change of information can be made in writing to your claims handler if it is personal information on a claim or through your broker for all underwriting related changes. All other access and correction requests can be made through our Privacy Officer – info@ToursOfTuscany.com . We will make these corrections within 30 days of your request.
Where you have provided consent to release your personal information to service providers, we will ensure that any personal information requiring correction is advised to them.

Where we refuse a correction request, we will advise you of our reasons in writing and provide you with instructions on our Complaints Procedures.You may also opt out of receiving any marketing materials that may be sent by us by unsubscribing at any time.
Complaints regarding the handling of your Personal Information

If you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter. This may be done either verbally or in writing to the Compliance Director at the following address:

We can be contacted at:
Compliance Director
Gainbeach Pty Ltd
PO Box 1198
Stafford 4053
Brisbane Queensland
Australia
Email info@ToursOfTuscany.com

We will investigate the matters raised by you and respond in writing within 15 working days.
For quality control and training purposes, we may monitor or record your communications with us.
The data protection notice may change and therefore you should review it regularly.

Web Privacy Policy

Consistent with the Privacy Act 1988 and its amendments. The Company endorses fair information handling practices.
Any information provided, including identification of individuals, will be used only for the purpose for which it has been collected.
Email addresses provided via this site will only be used to respond to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without users' knowledge and consent and as intended, unless required by law.
The Company is committed to continually improving this policy. This statement is subject to cyclic review.

Intent

This statement discloses our information gathering and dissemination practices for this site.
If you are submitting personal details, credit card numbers, or other information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit.

Information logged

When you visit this site, our server logs the following information which is provided by your browser for statistical purposes only:
• the type of browser and operating system you are using;
• your top level domain name (for example .com, .gov, .au, .uk etc);
• the address of the referring site (for example, the previous site that you visited);
• your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).

In addition, our server logs the following information:
• The date and time of your visit; and
• The address of the pages accessed and the documents downloaded.

All of this information we use only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

Electronic mail addresses

The Company will only record your e-mail address if you send us a message.
It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. The Company will not disclose it without your consent.

Subscriptions

Some pages of this internet site provide the facility for users to subscribe to email mailing lists. To subscribe to these services users must provide a valid email address. These email addresses will only be used for the purpose for which you have provided it and you will not be added to any other mailing lists unless you specifically request that this be done.

Email mailing list addresses are stored on a separate server and can only be accessed by authorised The Company staff.
Your email address will not be disclosed without your consent.

Cookies and how they are used by us

A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you.
Our server generates multiple cookies, which is used to keep track of the pages you have accessed while using our server. The cookies allow you to page back and forwards through the web site and return to pages you have already visited. These cookies exist only for the time you are accessing our server.

The Company website uses cookies to store selections that the user has made.
Cookies are not used for any other purpose at this site. We do not use cookies to collect personal information.
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including from where the visitors have come to our website from, the number of visitors to our website and the pages they visited.

This cookie is used to record which region the user has selected to visit on our website. It lasts for 24 hours from the time the user has accepted the use of cookies on our website.

Consent cookie

This cookie records the user’s acceptance of cookies on our website. It lasts for a year from the date the user has accepted the use of cookies on our website.

Website webpages traffic cookie

This cookie is used to track users as they move through the website. It collects information in an anonymous form. This cookie expires when you close your browser.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Searches

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms to ascertain what people are looking for at our site, and to improve the services that we provide.

Links to other sites

This site contains links to other sites. The Company is not responsible for the privacy practices or the content of such web sites.
Our policy discloses the privacy practices for the The Company web site, however The Company does provide links to other web sites. When you leave the The Company Web site (http://www.ToursOfTuscany.com) you will be going to sites that are beyond our control. These other sites may send their own cookies to users, collect data, or solicit personal information.

The privacy policies and procedures described here for The Company do not apply to any external links. The Company encourages you to read the privacy policies of any site you link to from ours, especially if you share any personal information.

If you have questions about The Company's privacy policy or other questions about our site use the contact information below.

Contact details
If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact:
Gainbeach Pty Ltd
PO Box 1198
Stafford 4053
Brisbane Queensland
Australia

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